Faq page

How do I make a booking? 
You can send us an email or just give us a call and we will complete the booking for you.

How do I pay? 
We accept all major bank and credit cards. You can also send us a cheque or make an EFT transfer to direct deposit in our bank account.

Is a booking deposit required? 
Yes, orders are served on a first come first serve basis. We require a 50% non-refundable deposit at the time of booking so we can reserve the equipment for your party date.

Which areas do you serve? 
We deliver to the metro areas of the capital cities, up to about 120km from the city centre.

Do you deliver or do I need to pick up the equipment myself? 
We deliver and pick up all our equipment. However, you can save the delivery cost by picking up a few of our products such as: cocktail machines, chocolate fountains, a single marquee and our music and light systems.

How do you calculate the delivery cost? 
The delivery cost is based on the type and amount of equipment ordered, the distance from the CBD’s of the cities we serve and the ease of access to the party/event ground.

Does delivery price include pick-up as well? 
Yes, we charge one fee that includes both delivery and pick up.

How do i pay? Is a deposit required? 
Yes, we require a 50% deposit at the time of booking. Orders are served on a first come first serve basis. The balance of your payment is due at least 7 days prior to the scheduled date of your event.

Is ice required? 
No. The machine freezes the slushy/cocktail itself. If you add ice it will break the turning pedal in the machine resulting in a $400.00 replacement cost.

How long does it take to freeze? 
It normally takes around an hour and a half to two hours for the slushy/cocktail to mix depending on the outside temperature. One side will freeze before the other.

How much alchool is required? 
We recommend 1 standard 700ml spirit bottle per 5 litres of cocktail prepared. This will provide cocktails with 5.2% alcohol content. If you add more alcohol the cocktail may not freeze properly as alcohol doesn’t freeze.

How many litres does each side contain? 
Each bowl contains 10 litres of slushy/cocktail. So a twin bowl machine can hold 20 litres at a time. If you get a 40 litres package, all you need to do is top up the machine as the party goes on.

How do I add more slushy/cocktail? 
Lift the light box on the top of the machine and pour the ready slushy/cocktail straight in. Keep topping it up during the party. Don’t wait until the bowl is empty because it will take aonther hour for the slushy/cocktail to freeze again.

How many drinks do 20 litres make? 
If you use a standard 200ml cup you will able to make about 110 drinks (this includes 10% expansion in the frozen slushy/cocktail)

What power outlet is needed for the machine? 
The machine requires a standard power outlet.

Can I make my own frozen cocktails? 
No. Our cocktail and mixes are created specifically for frozen cocktail machines and therefore contains the correct sugar consistency that allows the mix to freeze properly and turn into slushy.

Do I need to wash the machine? 
Yes. Just run fresh water through the bowls to get rid of mix leftovers.

Can the machine be placed outdoors? 
The machine must not be exposed to direct sun light. Direct sunlight will melt the light box covers on top of the machine as well as prevent the slushy/cocktail from properly freezing up.

Where can the machine be placed? 
The cocktail machine must be placed on top of a sturdy table, as it is over 80Kg when filled with the slushie/cocktail.

What can you dip in the Chocolate Fountain?
You can use anything edible that goes with chocolate. However, we strongly advise against anything crumbly (i.e. cake, brownies, etc.) or that may easily slide off the skewers. Crumbs can clog the holes and block the constant flow of chocolate through the Fountain.

Who provides the goodies to dip into the Chocolate Fountains? 
Our standard packages include marshmallows, skewers and napkins and you or your caterer provides the food. We can also provide the dipping food if separately ordered. However, we require a minimum of 100 people.

How does the Chocolate Fountain work? 
Once the fountain is assembled, turn the switch to the left to activate the heating element, which is controlled by a thermostat and wait 10 minutes for the fountain bowl to heat up. Then, pour the melted chocolate into the base until it is near the top rim. Balance the fountain if needed to allow a smooth and even flow of chocolate from the top of the fountain. Turn the switch to the right. This will turn on the motor, which turns the auger (corkscrew). The chocolate will be pushed up to the top where it will then flow down the 3-5 tiers and completely "enrobe" the fountain.

Does the Chocolate Fountain melt the solid chocolate? 
The Chocolate Fountain will melt the solid chocolate but, because of the low temperature, it would take a much longer time. We recommend melting the chocolate first over a double-boiler or in a microwave and then adding it to the Chocolate Fountain. Be sure that no water gets into the chocolate, as this will taint the chocolate.

How do I know if I melted the chocolate correctly? 
The chocolate should not be too warm or too cold, and it should have a nice shine to it. Also, the thickness of the chocolate is very important for proper flow. Chocolate that is too thick will not flow but drop from tier to tier. Chocolate that is too thin will flow but will have gaps in the robing of the tiers.

Can the Chocolate Fountain be used outdoors? 
Unfortunately you cannot run our Chocolate Fountains outdoors. Outside air temperature plays an important factor on the flowing consistency of the chocolate, as well as the running temperature of the fountain itself. In addition, even a slight breeze will blow the chocolate outside of the fountain and onto everything around it. Finally, flying critters tend to be very attracted to the chocolate's sweet aroma.

Is the Chocolate Fountain easy to assemble? 
Yes. The Chocolate Fountain comes in a few basic parts: (1) The base, with the motor and electrical cords; (2) the tower, which attaches to the four pegs inside the base bowl; (3) the auger, which goes inside the cylinder; (4) the three tiers, which are screwed onto the tube, and (5) the top hat, which is placed on the top of the fountain.

Is the Chocolate Fountain easy to clean? 
Yes. The top part of the fountain will completely dismantle into five separate parts, so you can put it into your dishwashing machine. Then dry thoroughly with a towel. The base has the motor and the electrical cords. Make sure not to immerse the base into water. You will have to scoop or pour out all the excess chocolate into an empty container. You can then pour clean water into the base to clean the bowl and then clean the remaining outer base with wet towels. It is quick and easily done straight after the event.

What are the table and electrical requirements for the Chocolate Fountain? 
The Chocolate Fountain weighs approximately between 30-50 kilos when full, therefore a level, sturdy table is a must. If it is not level, the chocolate will not flow properly. The Chocolate Fountain requires a standard 10 amp 240V power point.

What is the marquee height? 
The marquees have a bell shape. From the floor to the PVC frame it is 2.05m while the top of the bell is about 3.25m from the ground.

What colours are the marquees? 
All our marquees are white unless otherwise stated.

Are they waterproof? 
Yes, our marquees are all made out of PVC which is 100% waterproof.

How many poles are within the marquee? 
Our marquees are modular and have a thin pole every 3 meters.

Can the marquees be only used on grassed surfaces? 
No, our marquees can be erected on both soft and hard surfaces. We use a combination of pegs; sand bags and weights to secure the marquees to the ground.

What kind of floor do you supply?
We have a special wood floor for outdoor use that can be installed on grass, concrete surface under the marquees or outside in the open space. They are also perfect to be used as dance floors.

What colour is the floor? 
The floor is green (grass) colour.

Can you provide a floor over the pool? 
No. Unfortunately, we do not have the structure to place floors over pools.

Do you have a red carpet? 
Yes, we have a red carpet runner size 1.2m wide by 7m long.

How do I setup my Marquee, Pagoda Tent or Clear Span Marquee?

Please follow the instructions: Marquee, Pagoda Tent, Clear Span Marquee.

What is the height of your heaters?
Our mushroom heaters are 2.30m high. Our black patio pal heaters are 1.80m high.

Can they go under the marquees? 
Yes, both type of heaters fit under our marquees.

Do we need to provide gas? 
No, we supply a 9kg LPG gas bottle with each of our heaters.

For how long do the heaters last? 
Each 9kg LPG gas bottle last about 8 hours

Do you provide dance lights?
Yes, we have a great dance light package that includes a variety of lights that will turn your party into a night club.

How many watts are your lights?
We have lights raging from 150W too 500W.

What power supply do you require for the lights? 
A standard power supply is required for all our equipment.

What songs do you have on the Karaoke Machine?
We have over 2000 songs of a variety of genres. An updated list can be provided on demand.

How big is the Karaoke Machine? 
It consists of 2 mics, a 15" LCD Monitor. It's very compact so easy to pickup by yourself.

How loud is your PA system? 
Our speakers are ideal for private indoor or outdoor parties. They are 400W self powered each.

When hiring a band do we need a sound engineer? 
Not if you are only having 3 band members. If you need anymore than that we can organise that for you.

Does the band have it’s own PA equipment? 
Yes. If you don’t have your own PA, the band can provide one for an additional fee.

What instruments are used? 
The Trio are Bass, Keys and Drums. We can add more instruments if needed at an additional fee.

Do you provide DJ’s or just bands? 
Yes, we can provide a DJ as well.

Do you provide public liability? 
Every club/venue should have their own Public Liability. Otherwise this is up to you.

What genres of music do you provide? 
Jazz, Blues, Soul, Accoustic.

What are Kinta Lights? 
Coloured lights that rotate and flash.

Does the mixer require an engineer? 
No, but if there is more than the Trio, then an engineer is required

What are your table’s dimensions?
Our trestle tables are 0.75 x 1.80m, round tables are 1.80m and our cocktail tables are 1.05m x 0.75m in diameter.

How many people fit around a table? 
Both our trestle and round table will fit between 6-8 people.

Do you provide chair covers? 
Yes, we do supply chair covers.